Recently, my Dad died and that meant we had to phone around a bunch of companies to cancel accounts or transfer them into my Mum's name. some were great and some were appalling and it left me thinking about the customer journey, customer experience and customer expectations... All things you will have to get to […]

How often does your company fail to deliver on its promises? How much time do you spend on training new employees or updating your processes? Does your company suffer from poor customer service? If you answered yes to any of these questions, then you might want to read this article. Behavioural economics is a branch […]

Loyalty programs are great ways to reward customers and encourage repeat purcTheyt, they are considered one of the most effective marketing state businesses need to build strong relationships with their customers. If you want to retain your current clients and attract new ones, then you should consider offering them incentives. This is why companies such […]

For some time now, I've been a massive fan of Oxygen Builder for WordPress. I've been using this consistently since purchasing it in 2018. I've built everything with it, from products to my own websites. I have built client sites using it and even used it as the basis to deliver my own products. Almost […]

If you've ever wondered how to start a podcast, you're in luck! Podcasting is the easiest content creation method. All you need are some simple equipment and an interest in your topic. Plus, it's a fantastic way to showcase your expertise. In this article, we'll cover why you should start a podcast today. Why Is […]